Last Updated: March 19, 2026

Company Name: 汝城县史骏燕商贸有限公司

Address: 湖南省郴州市汝城县土桥镇湘粤赣边际（汝城）商贸物流园8#栋5层B357室

Legal Representative: Yang Huanhuan

Unified Social Credit Code: 91431026MAK4401F8W

Sovikl Privacy Policy

Welcome to Sovikl. We operate niche department store products in Australia and take your personal information and privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your related rights, in strict compliance with the Australian Consumer Data Right (CDR) and relevant regulations. By using our services or purchasing our products, you agree to this Privacy Policy in full.

Customer Service Contact:

• Email: service@mail.sovikl.com
• Phone: +86 19292365341
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

If you have any privacy-related questions, requests, or complaints, please contact us during working hours.

1. Personal Information We Collect

We adhere to the principles of “lawful, fair, and necessary” and only collect personal information you voluntarily provide that is necessary to provide our services. This includes:

• Order and Delivery Information: Name, shipping address, phone number, and email address, used for order confirmation, shipping, and logistics tracking.
• Order and Transaction Information: Order number, product details, order date, payment amount and method, used for order processing, reconciliation, and after-sales services.
• Communication and Inquiry Information: Chat records and inquiries with customer service, used to respond to requests and improve service quality.
• Other Necessary Information: Any additional information you voluntarily provide to improve service; we do not collect sensitive personal information without consent.

We do not collect unrelated information (e.g., location, device information) unless we obtain your separate consent.

2. Purpose of Personal Information Use

Your personal information is used only for the following lawful purposes:

• Order Processing: Confirming, preparing, shipping, and tracking orders, ensuring in-stock orders are shipped within 1–2 business days (excluding weekends and public holidays) and delivered within 5–7 business days.
• Order Modification and After-Sales Services: Assisting order edits within 12 hours of placement and handling returns, warranties, and other after-sales issues.
• Service Communication: Responding to inquiries and complaints during working hours and providing timely support.
• Compliance and Security: Complying with applicable laws, preventing fraud, and ensuring transaction safety.
• Service Optimization: Using non-personally identifiable information to optimize product supply and service processes.

3. Storage and Protection of Personal Information

We take strict measures to safeguard your personal information:

• Storage Security: Personal information and order data are stored separately using SSL encryption, with regular backups.
• Access Control: Only authorized personnel can access personal information, under strict operational guidelines.
• Security Measures: Regular system audits and vulnerability checks to prevent cyberattacks and data leaks.
• Retention Period: Information is retained only as long as necessary to fulfill its intended purpose; afterwards, data is deleted or anonymized according to the law.

4. Sharing and Disclosure of Personal Information

We do not share, sell, or rent your personal information arbitrarily. Disclosure only occurs under the following circumstances:

• Logistics Partners: Necessary shipping information (name, address, phone) may be shared with logistics providers, solely for delivery purposes.
• Legal Compliance: Disclosures required by law, regulations, or government/administrative authorities.
• With Your Consent: Information may be shared according to your written consent for specific purposes.

Personal information is not shared with unrelated third parties or foreign entities, except where legally compliant and consented.

5. Your Rights Regarding Personal Information

Under applicable laws, you have the following rights, which we will fully support:

• Right to Access: Inquire about the personal information we collect and store about you.
• Right to Correction: Request corrections of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of unnecessary or no longer required personal information (except where retention is legally required).
• Right to Withdraw Consent: Withdraw your consent to collection, use, or sharing of personal information, without affecting processing done prior to withdrawal.

You can exercise these rights by contacting customer service and providing appropriate identification; we will respond promptly.

6. Updates and Revisions to the Privacy Policy

We may update this policy periodically in response to legal requirements or service improvements. Updates will be posted prominently on our platform and take effect immediately. Continued use of our services constitutes agreement to the updated policy. If you do not agree, please discontinue using our services.

7. Disclaimer

1. We are not responsible for personal information leaks or losses resulting from your own actions (e.g., providing false information or disclosure).
2. In the case of force majeure events affecting information security, we will take remedial measures within our capacity, but are not liable beyond that scope.
3. We are responsible only for the information handling described in this policy and are not directly responsible for third-party handling (e.g., logistics or payment platforms).