Last Updated: March 19, 2026

Company Name: 汝城县史骏燕商贸有限公司

Address: 湖南省郴州市汝城县土桥镇湘粤赣边际（汝城）商贸物流园8#栋5层B357室

Legal Representative: Yang Huanhuan

Unified Social Credit Code: 91431026MAK4401F8W

Consumer Purchase Terms and Conditions – Payment Policy

To ensure a safe and convenient shopping experience, and in accordance with our operations of niche department store products in Australia, we have established this Payment Policy. By placing an order and completing payment on our platform, you acknowledge that you have read, understood, and agreed to all terms of this policy.

Customer Service Contact:

Email: service@mail.sovikl.com

Phone: +86 19292365341

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

For any payment-related inquiries, please contact us during working hours.

1. Product Pricing and Tax Information

All product prices displayed on our platform include all applicable taxes within Australia, including the Goods and Services Tax (GST). You are not required to pay any additional domestic taxes. The total amount shown at checkout is the final payable amount, with no hidden fees.

2. Customs Duty

Customs duties strictly follow Australian local customs regulations. If your purchased products are subject to customs duties (typically applicable to certain product categories or orders exceeding the duty-free allowance), you are responsible for paying the relevant customs fees according to local customs requirements. We will assist in providing necessary order documentation to facilitate smooth customs clearance and payment.

3. Order Editing and Payment Timing

You may request to edit or modify your order (including delivery address, product specifications, etc.) within 12 hours of placing the order by contacting customer service. If the order has already been paid, please confirm whether the payment amount has changed after editing. We will assist you in completing any additional payment or refund if necessary.

Orders cannot be edited or changed after 12 hours, as they will enter the preparation process. Please carefully verify all order and payment information before confirming your order.

4. Payment Methods

We support multiple secure and convenient payment methods, which you may choose according to your preference:

American Express .

Mastercard.

VISA.

PayPal.

Afterpay.

5. Payment Security

We take your payment security seriously and implement industry-leading technologies to safeguard your funds and personal information:

Encrypted Transmission: All payment-related information (card numbers, passwords, personal information, etc.) is transmitted using SSL encryption to prevent theft, tampering, or unauthorized access.

Third-Party Security Verification: All payments are processed through verified payment institutions or banks, with multiple security checks (e.g., SMS verification, CVV validation) to ensure authenticity.

Strict Confidentiality: We do not store your full card details or payment passwords. Only necessary payment records are retained for order verification and after-sales support, in full compliance with Australian privacy regulations.

Fraud Monitoring: We maintain real-time transaction monitoring to detect unusual activities (e.g., out-of-country payments, repeated failed attempts, large unexpected transactions) and will promptly contact you to prevent potential losses.

6. Additional Payment Notes

Payment Confirmation: Upon successful payment, a confirmation email will be sent immediately to your registered email, and your order status will be updated to “Paid”. If you do not receive confirmation or the order status is not updated, please contact customer service.

Payment Failures: In case of payment failure (e.g., insufficient balance, incorrect password, network issues), please verify your information and try again. You may also use a different payment method or contact your bank/customer service for assistance.

Refunds: If a refund is required due to order cancellation or return, the amount will be refunded via the original payment method. Refunds typically take7 business days, depending on the payment method and bank processing times.